Online Purchase Policy
Both billing and shipping address must be the same, or the purchase cannot be processed. This is to ensure the security of purchases made by our customers.
Sales Tax
Our company is based in the State of New Mexico; therefore, any purchases made in New Mexico, will be subject to New Mexico sales tax.
Return Policy
CR music & entertainment must be notified with in 48 hours upon receiving damaged or defective products. If the following requirements are met, a replacement CD/DVD of the EXACT same title and artist will be sent to the customer, at no additional charge.
1. CR music & entertainment must be notified with in 48 hours upon receipt of product either via e-mail or by telephone.
2. All original contents must be returned to CR music & entertainment. This includes all graphic inserts, CD/DVD, and jewel casing.
Discontinued Items
Some products may be discontinued with out any prior notification. In these instances, customers will have the option of a refund, or can use the amount originally charged towards another purchase.
Backorder Items
If a product ordered is out of stock, the item ordered will be sent out to the customer as soon as the product is received. If the backorder time is longer than 7 business days, the customer will be notified by telephone or e-mail.
Shipping Policy
All items will be shipped with in 48 hours once “payment approval” has been received by CR music & entertainment.
All items are sent US Postal Service “First Class Mail” and product should be received with in 5 to 7 business days and CR music & entertainment only ships in the United States.
Please be advised of holidays and weekends and the, "approval" and "delivery" times may be delayed. Delays can be significantly longer due to the Christmas Holiday Season, but we will make every effort to process your order timely.