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Purchase Policy for Online
Webstore
Privacy
Policy
- Our customers are of
utmost importance to CR music & entertainment and we respect
the privacy of our customer’s private information. Therefore, no
information of our customers will be sold or disclosed to any
outside individuals, unless required by law.
- All customer credit card
information is not stored on our server. When consumer information
is submitted through our website, it is processed through a secure
merchant portal.
Payment
Policy
- Billing & Shipping
- Both billing and
shipping address must be the same, or the purchase will
not be completed.
Sales Tax
- Our company is based in
the State of New Mexico; therefore, any purchases made in New
Mexico, will be subject to New Mexico sales tax.
Purchase
Policy
Return
Policy
- CR music &
entertainment must be notified with in 48 hours upon receiving
damaged or defective products. If the following requirements are
met, a replacement CD/DVD of the EXACT same title and artist will
be sent to the customer, at no additional charge.
- CR music &
entertainment must be notified with in 48 hours upon receipt of
product either via e-mail or by telephone.
- All original contents
must be returned to CR music & entertainment. This includes
all graphic inserts, CD/DVD, and jewel casing.
Discontinued
Items
- Some products may be
discontinued with out any prior notification. In these instances,
customers will have the option of a refund, or can use the amount
originally charged towards another purchase.
Backorder
Items
- If a product ordered is
out of stock, the item ordered will be sent out to the customer as
soon as the product is received. If the backorder time is longer
than 7 business days, the customer will be notified by telephone
or e-mail.
Shipping
Policy
- All items will be
shipped with in 48 hours once “payment approval” has been received
by CR music & entertainment.
- CR music &
entertainment only ships in the United States.
- All items are sent US
Postal Service “First Class Mail” and product should be received
with in 5 to 7 business days.
- Please be advised of holidays and
weekends as the “approval” and “delivery” times may be
delayed.
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